February 27, 2024

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Slash Your Internet Bill: Stop Letting Your Provider Charge You These Hidden Fees

10 min read

This story is part of Home Tips, CNET’s collection of practical advice for getting the most out of your home, inside and out.

The internet is home to heartwarming puppy bus rides, thrilling streaming shows and hilarious memes. But we don’t get the warm fuzzies from our internet service providers. ISPs are at the bottom of the list in terms of customer satisfaction — even lower than the Department of Motor Vehicles, according to the American Customer Satisfaction Index

One big reason is the often exorbitant and misleading fees. We get lured by dazzling promotional rates — only $25 a month! — and therefore think we know what we’re going to be paying. But inevitably, it always ends up being more expensive than expected. 

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After analyzing more than 22,000 consumer broadband bills, Consumer Reports released a study late in 2022. It found that confusion reigned, and hidden fees made up a large chunk of that mixup. As the study put it, “unavoidable fees are especially problematic because consumers may believe they are government-imposed when, in fact, many are company-imposed and distinguished from the core service price.” So your $25-a-month rate becomes more like a $45 or even $55 monthly charge.

What are your options? What should you do? Your most important tool is knowledge. If you understand where these fees are coming from, you’ll have a better chance of either negotiating a better price with your ISP or finding a different provider with more competitive (and transparent) rates. Let’s take a look at what you can expect to find beyond those tantalizing promo rates. 

You can also check out the federal benefit that may save you up to $75 on your internet bill, and our tips for how to slash your monthly internet bill.

Be aware of one-time fees

Let’s stick with the premise that an internet provider has presented you with a $25 promotional rate. That sounds like a good deal, right? Well, it could be. However, you need to know that most ISPs also charge one or two additional fees at the very start of service. 

First, you’ll encounter an installation fee, which covers the cost of having a technician visit your home. This typically ranges from $45 to $100. The good news is some providers give you the option to choose self-install, which usually involves mailing out a kit or package to you (or, in some cases, you can pick it up at a store location). This is usually much cheaper, in the $15 to $35 range. The even better news is that some providers not only provide self-install for free, but they’ll also waive the professional installation fee if you sign up online.

Finally, in addition to the installation fee, many providers will also tack on a one-time “activation fee,” which can be anywhere from $10 to $80. It’s basically a charge for setting up your account. Don’t be shy about asking if this fee can be waived. 

Try to avoid additional monthly fees

OK, so you’ve gotten past those opening additional fees, and you’re ready to settle into that nice, $25 monthly rate. Not so fast. Another item to look out for that can be tacked onto your monthly costs is an equipment rental fee. This is a charge for using the provider’s equipment — usually a modem, router or gateway (which is a combination of both). You can expect to pay anywhere between $5 and $15 a month for this rental fee. While some providers allow you to skip this charge by using your own equipment, there are still ISPs (particularly satellite internet providers) that don’t allow you to opt out of this charge. So, if you’re not careful, your $25 rate could go up to $40 a month.

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Thankfully, more providers are moving away from this additional charge. Both AT&T and Verizon Fios — which previously charged $10 and $15 a month, respectively, on equipment — changed course in 2022 and removed those fees. Now, both providers include the equipment rental in the flat monthly cost. I have a suspicion they may have been nudged by the aggressive, competitive approach of T-Mobile Home Internet, which really took off in 2022 by leaning into the idea of “internet freedom” with its all-inclusive price. It wasn’t the first or only provider to include an equipment rental in the monthly price, but it certainly turned up the volume regarding that price. 

And if all else fails, you can skip this charge by buying your own modem and router

Another tack-on item you need to evade, if possible, is the paper billing fee and automatic payment mode. Nearly every ISP includes these two elements as discounts. For example, with the $25 promotional rate, it’s assumed that you’ll decline paper billing and also use the automatic payment mode (which necessitates having a credit card on file). However, if you decline these (or simply fail to opt-in), you’ll be charged between $5 to $10 a month. This is a fairly easy fee to avoid, but you still need to be aware it’s lurking, otherwise your $25-a-month rate could jump up to $35 monthly.  

Stay alert to late payment fees and other penalties

Much like any other utility or service, you need to pay your bills on time in order to avoid late payment fees. Those can add anywhere from $5 to $35 to your monthly bill. But depending on the type of internet service or plan you sign up for, you also need to be aware of other potentially stiff penalties out there.

For example, if your $25-a-month plan required you to sign a two-year contract to lock in that low price, it means you signed a term agreement. If you decide to bail on your service before those 24 months are done, you’ll face an early termination fee. Depending on the provider (and also on how many months are left remaining in your contract), ETFs can run anywhere from $15 to a staggering $400. That’s rough. Thankfully, many competing ISPs also offer contract buyouts, where they’ll pay your ETF if you switch to their service. Still, if possible, it’s easier to just avoid signing such an agreement in the first place.

Similarly, if the $25 monthly rate comes with a data cap, you’ll need to stay within the specified limit or else incur data overage charges. As you can imagine, the cost varies per provider, but generally, you’ll see a ballpark charge of an additional $10 for every 50GB over your data limit. Most providers will limit the total monthly overage charge to $100, but be sure to read the fine print — we’ve seen some that go up to $200.

Overview of major internet provider fees

We’ve talked generally about some of the hidden fees in your internet bill. Let’s take a look more specifically at the providers CNET has covered thus far.

Provider Activation fee Installation fee Early termination fee Monthly equipment rental fee Monthly data overage charge
Astound Broadband $10 $80 None $7-$16 (depending on your area) None
AT&T Fiber – None; DSL – $49 $99 None None Fiber – None; DSL – $10-$100
CenturyLink $20 $99-$125 None $15; None for gigabit customers None
Cox $25 $100 $120-$240 $6-$13 (skippable) $10-$100
EarthLink $80 $40-$80 Up to $200 $13 None
Frontier $10 $85 None None None
Google Fiber None None None None None
HughesNet $25 $99 $100-$400 $15 (or one-time payment of $450) None
Kinetic by Windstream $50; None for gigabit customers None $7-$10 (skippable) None
Mediacom $10 $25-$45 None $13 (skippable) $10 for every 50GB over your cap
Metronet None $25 None None None
Nomad Internet None None None None ($299 one-time fee) None
Optimum None $59 None None None
Rise Broadband None $150 $125-$250 in some areas $12 (skippable) $8 for every 10GB over your cap
Sparklight $30 $45 None $11 (skippable) $10-$50
Spectrum $20 $20-$60 None $5 (skippable) None
Starlink None None None None ($599 one-time purchase) $1 for every 4GB over 1TB
Starry None None None None None
T-Mobile Home Internet None None None None None
Verizon 5G Home None None None None None
Verizon Fios $49 $99 None None None
Viasat None $100 $15-$315 $13 (or one-time payment of $300) None
WideOpenWest $10 $50; none for self-install None $14 (skippable) $10-$50
Xfinity $15 $100 $10-$230 $14-$25 $10-$100
Ziply Fiber None None None $10-$20 None

Keep your eyes open for provider-specific fees

There are over 2,000 different ISPs across the country, so we’re not about to provide an exhaustive list of every provider-specific fee out there. However, this can serve as an example of just a few different “junk fees” that customers will encounter across the US and give you a good idea of some of the things of which you should be aware. 

Astound Broadband, which offers very competitive promo rates, has an additional monthly fee called an Internet Infrastructure Fee. This $10 monthly charge “helps defray costs associated with building and maintaining our fiber-rich broadband network, as well as the costs of expanding network capacity to support the continued increase in customers’ average broadband consumption. This fee is neither government-mandated nor a tax, fee or surcharge imposed by the government; it is a fee that Astound Broadband assesses and retains.”

AT&T has an additional monthly charge called a State Cost Recovery Charge that applies to customers in Nevada, Ohio and Texas. The fee varies based on location-specific information and is “collected by AT&T from its customers to recover costs AT&T pays in taxes and required payments levied by state governments. These charges are not taxes or surcharges which the government requires AT&T to collect from its customers.”

CenturyLink features an Internet Cost Recovery Fee (or Broadband Cost Recovery Fee, in some areas). This $4 monthly fee ($2 in Washington state) “helps defray costs associated with building and maintaining CenturyLink’s High-Speed Internet broadband network, as well as the costs of expanding network capacity to support the continued increase in customers’ average broadband consumption.”

Metronet charges $12 a month on top of your regular rate for a Tech Assure Program Fee. “Tech Assure is a required fee that covers any service calls or repairs to all Metronet-owned equipment. If it’s our equipment or our wiring, inside or outside your home, we’ll fix it or replace it, and make sure it’s working optimally at no additional cost to you.”

Optimum has an additional monthly charge of $4 a month for what it calls a Network Enhancement Fee.

Rise Broadband places a Carrier Cost Recovery Fee of $7 a month on top of your regular monthly charge.

What do we do now?

Additional help is on the way as the Federal Communications Commission announced in 2022 that it’s moving forward with the idea of uniform broadband labels — a type of internet nutrition label, if you will — that would more clearly display what consumers will pay for their internet service. But until then, take time to go through your bill, ask your provider questions and don’t be afraid to negotiate a better deal. Our broadband options are slowly growing and with increased choices comes more consumer empowerment. 

Hidden internet costs FAQs

How much should you expect to pay for internet service every month?

A recent Consumer Reports study found that the median cost of internet service was $75 a month, and half of the households surveyed paid between $60 and $90 monthly. So, it’s safe to say you could expect to pay at least $60 each month for your internet service. That said, in 2022, many providers across the US committed to offering plans of at least 100Mbps for $30 or less. If you don’t have many people in your household and don’t need gigabit speeds (and many of us still don’t, even though we love those super-fast plans), you may be able to find a plan for around $50 a month.

What’s the cheapest internet available?

The answer to that question depends on where you live and the internet connection types available in your area. But generally speaking, cable and fiber will duke it out for the cheapest internet. In a given area, you may find that a cable internet provider offers the cheapest plan available — say, a $25 a month offering from Xfinity. However, fiber plans from providers like AT&T or Google Fiber will frequently offer better value. For example, Google Fiber’s cheapest plan is $70 a month. No match for Xfinity, right? But Google Fiber’s $70 plan comes with gigabit speed, so the value is 7 cents per Mbps. Xfinity’s cheaper plan is 75Mbps, which comes in at approximately 33 cents per Mbps.

Should I expect my monthly internet price to go up after 12 months?

That’s a common practice, certainly. Internet providers often lure you in with an enticingly low price for the first year and then hit you with a steep increase. But that’s changing. The rise of 5G home internet providers, like T-Mobile and Verizon, has spurred increased competition. Also, some providers (including AT&T, Spectrum and Verizon Fios) don’t do promo prices but instead offer gift cards or other interesting perks (like discounted streaming services). Not to be outdone, other ISPs (including Optimum, T-Mobile Home Internet and Verizon 5G Home Internet) offer price-lock guarantees. 

For more internet tips, check out why your Wi-Fi router is probably in the wrong spot, and how to find out if your ISP is throttling your internet.

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