AI Phone Agents: Spend Less Time Answering Calls for Your Small Business!
Table of Contents
Small business owners often have to manage a lot with limited resources, and it takes extensive work to acquire customers and generate valuable leads. Expectedly, each incoming call is critical and must be answered without fail. How do you do that? Having one or two human receptionists may not suffice. They can only work during standard business hours and handle one call at a time. When it comes to alternatives, nothing beats an ai phone agent. Check some essential details about AI-powered virtual receptionists below.
Happy customers, more leads
Virtual AI receptionists are designed to answer calls on behalf of humans. The chances are high that you have experienced this first-hand when booking a hotel or taking your doctor’s appointment. With time, AI models are only getting better, and customers often don’t know if they are talking to AI because the language feels natural and conversational. AI agents can offer immediate responses, process information easily, and answer all frequently asked questions. Happy customers only mean more business. When a potential lead calls your company, AI can capture details and transfer the call to a real agent.
Capture valuable details
Calls attended by AI receptionists are recorded, and the information can be used for quality control and internal training purposes. Also, AI agents can capture valuable details, such as names, personal details, and location, and the info can come in handy for many additional tasks, such as marketing. Manual management of CMS data is prone to errors and can be time-consuming, and these concerns are effectively addressed by virtual AI-powered receptionists.
Improve lead generation efforts
The success of your business or its marketing efforts isn’t measured by the number of calls you get. Instead, it is about getting qualified leads that are most likely to convert. You never know when someone may call your business, and that’s where AI voice agents step in. A virtual receptionist can answer calls and offer responses beyond standard office hours, and based on the information captured, it is easier to identify whether a lead is qualified.
Help your customer support team
Hiring resources for customer support is an extensive process that is also expensive. You would want your staff to focus on work that needs real attention rather than repeating the same answers to customers and leads asking similar questions. By using an AI voice agent, you can ensure all calls are answered without burdening the in-house team. AI receptionists can handle as many as a million calls simultaneously. Also, you will need less staff, which can bring down admin costs.
Flexibility and scalability
Many business owners have profound concerns about whether AI phone agents are affordable. The truth is that using a virtual receptionist powered by AI will cost you a lot less than hiring more customer support executives. Most service providers have flexible packages, and as your business grows, you can toggle between options. AI receptionists make it possible to handle a massive number of calls during the peak seasons and holidays without increasing the team size.
Make the right choice
AI receptionists are ideal for a wide range of businesses, including electrical, plumbing, contractors, HVAC services, florists, and beyond. If you are looking for choices, we recommend you start with features. Consider asking the following questions –
- Can you further train your AI phone agent?
- What kind of technology does the service provider use?
- How scalable and customizable is the service?
- How does the voice agent sound?
- What are the pricing models?
We highly recommend that you check the uptime guaranteed by the AI phone agent provider. You want to make sure that the service would work even when your office is closed for business.
