February 27, 2024

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Western Electronic warns consumers to update their My Cloud devices

2 min read

Western Digital warns customers to update their My Cloud devices

Western Electronic is urging buyers to update their WD My Cloud units to the latest accessible firmware to continue to keep getting safety updates on My Cloud OS firmware reaching the conclusion of guidance.

“On April 15, 2022, support for prior generations of My Cloud OS, which includes My Cloud OS 3, will close,” the business stated this 7 days.

“If your machine is just not compatible with My Cloud OS 5, you will eliminate remote access and will only be ready to accessibility it domestically. Gadgets on these older firmware versions will not get security fixes or specialized assistance.”

Western Electronic advises customers to guard their data from attackers just after the firmware is no extended supported by backing up their equipment, disabling remote obtain, disconnecting it from the world-wide-web, and choosing a one of a kind and sturdy password.

These who have qualified devices can update them to My Cloud OS 5 (which will be supported at minimum right up until the stop of 2026) just before the stop of support day.

If the gadget just isn’t compatible with the My Cloud OS 5 firmware, they can contemplate upgrading to a device that is.

“My Cloud OS 5 is a significant and basic security launch that supplies an architectural revamp of our older My Cloud firmware and adds new defenses to thwart prevalent courses of assaults,” Western Electronic suggests.

“We will not deliver any additional security updates to the My Cloud OS3 firmware. We strongly inspire transferring to the My Cloud OS5 firmware.”

20% discounted discount codes for updates

For details on getting if you have a system suitable with My Cloud OS 5, you can test the Firmware Availability and Supported Products support web site.

To make it less difficult to enhance to a supported My Cloud gadget, in January 2022, the business will send out 20% discounted discount codes to clients with products that aren’t appropriate with My Cloud OS 5 through e-mail.

You will not be needed to return your previous unit to use the coupon, which will be usable for 90 days to acquire a single of the qualifying merchandise: My Cloud House (8TB), My Cloud EX2 Extremely (16TB, 24TB, 28TB) or My E book (12 TB). 

To underscore the threats of working unsupported firmware, in July, Western Digital warned of ongoing assaults targeting My Book Dwell and My Guide Live Duo devices.

In some circumstances, these assaults led to all details from hacked equipment staying erased after the attackers induced an unauthenticated manufacturing unit reset vulnerability (CVE-2021-35941).

The menace actors deployed trojan malware on other compromised equipment using exploits targeting a 2nd bug, a vital root remote command execution flaw tracked as CVE-2018-18472.

The vulnerabilities exploited in these attacks were limited to the My Ebook Stay product collection that received the closing firmware update in 2015.

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