October 1, 2022

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Programming glitch can take rental aid portal offline for two times Capitolnewsillinois.com

2 min read


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A graphic from the Illinois Housing Development Authority demonstrates the reach of the federally-funded method that was overseen by the state. (Credit history: IHDA.org)

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Applicant alerted company he could see others’ facts

By BETH HUNDSDORFER
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Capitol News Illinois
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[email protected]

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SPRINGFIELD – An on the internet portal via which tenants impacted by COVID-19 can implement for rental support went offline for two days last 7 days following the discovery of a programming glitch that compromised some own details.

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It was an applicant’s call on Feb. 1 to the Illinois Housing Improvement Authority’s connect with centre that alerted the office to the trouble. The applicant informed a contact middle representative that they saw anyone else’s doc when they logged into their rental application, claimed IHDA’s spokesperson Amy Lee.

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“As quickly as this information and facts was brought to our focus, we took rapid motion to assure the security of our applicants was prioritized,” IHDA Govt Director Kristin Faust reported in a news launch. “IHDA fiercely guards the stability of personal details in its possession and regrets this incident.”

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The portal went offline and all obtain to external users was blocked although IHDA identified and solved the concern. The portal was shut down until eventually Thursday, Feb. 3, whilst IHDA recognized and resolved the problem.

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IHDA located the own facts exposure was the final result of a coding error connected with world-wide-web portal update, not hackers. The processing of programs for rental support was not affected by the error.

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Tenants used the portal to utilize to the Illinois Rental Payment Plan, or ILRPP, funded by the federal American Rescue Prepare Act signed by President Joe Biden in March.

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The launch of the portal was delayed in November when screening uncovered it could not manage the envisioned hefty site visitors. The portal was opened on Dec. 6 but stopped accepting apps on Jan. 9. When the portal is no for a longer time accepting new apps, it stays open right until Feb. 17 so landlords can submit supporting documents for existing apps.

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IHDA received additional than 89,700 apps. Of those, 110 purposes could have experienced their details compromised. Lee claimed they have no evidence, anecdotal or otherwise, that there was any use of the data that was compromised.

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The coding was mounted, totally tested and the portal was back online on Feb. 3. The point out incurred no extra fees to correct the coding error, Lee reported. 

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Capitol News Illinois is a nonprofit, nonpartisan information support covering point out federal government and dispersed to additional than 400 newspapers statewide. It is funded mostly by the Illinois Press Foundation and the Robert R. McCormick Foundation.

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