October 3, 2023

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SharpenCX Releases Holistic Artificial Intelligence (AI) System

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SharpenCX’s AI Platform enables end users with a suite of equipment, supporting agents to be additional productive, empowering professionals to turn into improved leaders, and generating simply call facilities more proactive

INDIANAPOLIS, June 8, 2022 /PRNewswire-PRWeb/ — SharpenCX introduced the 1st holistic AI system in the CCaaS/UCaaS market. The AI platform provides customers with extraordinary overall flexibility to develop bots that are effortlessly executed by reduced code/no-code by SharpenCX or its spouse community. Sharpen’s AI instruments create a 360 diploma expertise for simply call facilities by:

  • Precision-routing customers to the correct agent prior to they hit the queue

  • Checking interactions reside on the connect with, and suggesting coaching times for supervisors

  • Giving historical details investigation on interactions and presenting trending knowledge for administration at crucial times.

SharpenCX is on the forefront of innovation in the business. Whilst the marketplace is trending in the direction of resources to make brokers operate quicker and extra successfully, SharpenCX has also made an natural environment that makes the entire contact heart operation a lot more economical and proactive, top to apparent ROI.

“While other suppliers like 59 concentrate on distinct equipment, this sort of as Agent Support, Sharpen has concentrated on setting up an whole AI surroundings,” states Ric Kosiba, Chief Info Scientist at SharpenCX. “We’re providing organizations the applications they need to get treatment of their shoppers just before they even strike the queue, and to find out how they can drive additional effectiveness in their phone centre procedure from each individual conversation. This is radically distinct from our competition.”

By turning on SharpenCX’s AI platform, Xyngular has witnessed important impacts in its get in touch with middle. “[Bots] helped us cut down expenditures from our previous chatbot as properly as allow 90% of interactions to be self-support and hardly ever move to a dwell agent,” said Jordan Cotterell, Senior Supervisor of Member Services. “This gives the buyer the speedy assistance they need though allowing our crew to target on the more challenging or escalated scenarios.”

To understand much more about the SharpenCX’s AI system, click in this article.

About SharpenCX
Sharpen gives unified speak to center computer software that empowers brokers to produce participating purchaser activities with an all-in-just one, customizable system. SharpenCX is shaking up the CCaaS/UCaaS room with its holistic following-gen, AI system and agent-1st method. For far more details, stop by http://www.sharpencx.com.

Media Contact

Olivia Martinez, SharpenCX, (855) 249-3357, [email protected]

Mike Becce, MRB Community Relations, 732-78-1100, [email protected]

Source SharpenCX

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