June 24, 2024

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Splendid Computer&Technolgy

6 frequent options for your engineering troubles

3 min read

Prior to contacting Wellness Treatment Information Techniques, test these engineering tips


If you’re dealing with technological know-how difficulties, you’re not by itself. The very good information? The Overall health Treatment Details Solutions (HCIS) Assistance Desk is readily available to deliver support with any tech difficulties you may have. The superior information? We have pulled with each other some of these recommendations and tips to see if you can deal with the difficulty on your individual in advance of achieving out to the assist desk.

Make guaranteed all cables are plugged in

If your personal computer suggests the server is unavailable or it can not access a server, one of the cords could have gotten unplugged. Make positive all the correct gear is connected right before you make contact with HCIS for support.

Restart the machine

No matter if it is a laptop computer or a printer, the biggest catch-all option for any tech dilemma you could possibly have is to restart the equipment.

HawkID vs HealthCareID

Your HealthCareID is used for authentication with the Health care domain and is demanded for people with a posture in UI Well being Care. This account lets you to access Overall health Care means this kind of as Epic and is topic to guidelines managed by HCIS. Likewise, your HawkID is utilised for authentication with the IOWA domain and is subject matter to procedures managed by Information Technological know-how Solutions (ITS).

Application Center–Windows personal computers only

Depending on the permissions your situation has, there are lots of applications you can install on your perform laptop or computer through the Software Heart that do not demand administrative approval. Google Chrome, Microsoft Teams, and LaserGene are some of the several applications that workers can install on their work pc by the Application Heart. To accessibility the Computer software Center, click on the magnifying glass icon in the bottom left Windows menu and lookup “Software Centre.”

Exhibit configurations

If 1 of your screens says it’s likely into ability conserving manner or there’s no input unit detected, the check may not be on the correct show placing. Search for a physical button on the observe to bring up the menu, and find an selection that suggests “input,” “source,” or “display.” Cycle via the options until finally the appropriate screen appears on your check. The proper solution will often be an HDMI supply, but that is not often the scenario.

Machine ID

If you will need to call HCIS, it’s critical to know your product ID. To locate the gadget ID, search for the white sticker put on the product. For desktops, the product ID will be a 6-digit ID that commences with the letter “M.” Television system IDs will get started with the letters “TV,” and most other device IDs will start with the letters “DEV.”

Beneficial backlinks

  • HealthCareID solution center: This connection will permit you to adjust your HealthCareID password if you have been locked out of your account, your password expired, or you forgot your password.
  • Using Microsoft 365: Understand the principles for employing Microsoft Business office 365 at get the job done.
  • Duo stability brochure: Owning issues with Duo safety? Look at out this brochure for far more information.

To contact the HCIS Help Desk, go to the ESC portal and fill out a ticket. You can also get to the help desk by contacting 319-356-0001 or emailing [email protected].

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